Student Support Specialist
Student Support Specialist
Online Education and Individual Studies
Online Education and Individual Studies
Responsibilities: Provides advising, customer service, and support to learners seeking microcredentials, endorsements, and single course offerings; provides individualized assistance to students to identify personal, academic and/or career goals; collaborates with colleges to develop a plan of study for each learner; performs intake and discovery meetings with potential learners to determine their needs and alignment with UNI programming; collaborates with employer partnership staff to develop individualized plans of study for employees; organizes and hosts recruitment events; and serves as the program coordinator for a discretionary number of graduate and/or grant-funded programs or workshops.
Qualifications: At least a bachelor’s degree in communications, marketing, student affairs, English, or related field plus one year of higher education recruitment or advising experience; experience in customer service or relationship management; exceptional oral and written communication skills; and strong attention to detail required. Master’s degree in student affairs, higher education administration, or related field; advising experience; experience recruiting non-traditional/adult learners; experience managing programs or initiatives; and process development experience preferred. Student experience will be considered. Spring 2025 graduates will be considered. Degree must be conferred prior to start date.
Application Instructions: Applications received by May 5, 2025, will be given full consideration. To apply for this position, please click on “Apply” and complete the Employment Application. The following materials must be attached when applying:
1) Resume
2) Cover Letter
You will be presented with the opportunity to attach multiple documents when completing the application. Before submitting your online job application, ensure that ALL required materials listed above have been uploaded. Once your job application has been submitted, you cannot make changes. If you have questions regarding this application process, please email careers-support@uni.edu or call 319-273-2422.
UNI is an Equal Opportunity/Affirmative Action employer. The University encourages applications from persons of color, women, individuals living with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, ethnicity, gender identity, genetic information, marital status, national origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, veteran or military status, or any other basis protected by federal and/or state law.
The University offers an excellent benefits package including a vacation plan, employer sponsored retirement plans, health and dental insurance, and life and disability insurance. Benefits package details can be viewed at https://careers.uni.edu/benefits. Application materials received by 5/5/2025 will be given first consideration. For more information or to apply, visit https://careers.uni.edu/. Criminal and other relevant background checks required. UNI is a tobacco free campus.
Type of Employment: Full-Time
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