Account Manager

Posted: 01/07/2025

Customer Service

JOB TITLE:	Account Manager
FLSA STATUS:	Exempt
REPORTS TO:	Customer Service Manager
DEPARTMENT:	Account Management

Job Overview

The Account Manager is responsible for data entry, entering customer orders and forecast on a weekly basis, resolving issues, facilitating customer requests, and coordinating on-time delivery. As an Account Manager, you will be working independently as well as part of a team. This role will build and maintain a win-win relationship with customer contacts through both phone and email correspondence and solve day-to-day issues.

Essential Functions

This job will be expected to complete the following functions. This is not an all-inclusive list. This job may be assigned other functions or tasks. This is meant to be a general description of the most essential functions only.
·         Review, process, and monitor customer orders and forecasts for assigned customers
·         Manage incoming customer calls and emails regarding pricing and availability, emergency order entry, backorder status, and tracking/shipping information
·         Manage all ongoing business matters for assigned customer accounts
·         Provide world class customer service to exceed customer expectations
·         Resolve customer complaints verbally and electronically via email
·         Maintaining EDI feeds and connections for multiple customers
·         Initiate and expedite production with supply chain team based on customer requirements
·         Escalate customer issues to Quality Manager as needed
·         Other duties as assigned

Requirements (Education, Certifications, Knowledge, Skills, and Abilities):

·         5 years of relevant work experience, preferably with a focus on customer service
·         Bachelor’s degree, preferred
·         Experience with EDI
·         Outstanding Interpersonal Skills
·         Strong Written and Verbal Skills Required
·         Strong problem-solving skills
·         Self-starter with attention to detail and organizational skills
·         Capable of Forming and Maintaining Relationships with Customers
·         Proficiency in Microsoft Office Suite and strong knowledge of Excel

Strong Understanding of Global Supply Chain, including ocean and air shipments
Knowledge of Microsoft Great Plains Software, preferred

Physical Requirements and Working Environment
Physical Demands	Sedentary work that primarily involves sitting/standing.
Physical Factors	Standing Sitting Walking Feeling
Tools Used	Office equipment
Environmental Conditions	Work near moving mechanical parts

This is to acknowledge that I have received a copy of the Ebco job description.
I understand that I am employed at the discretion of Ebco and that my employment may be terminated with or without cause at the sole discretion of Ebco.
I understand that I am to read and familiarize myself with contents of this job description and execute the duties as described. I further understand that my employment with Ebco is for no definite period, and that this job description is not a contract of employment, but rather a helpful summary of my job duties. I understand that I am responsible for other duties as assigned by my supervisor or management.
I also understand that during my employment, management may find it necessary to modify my job and this job description. They may do so with or without prior notice to me.

Type of Employment: Full-Time

Ebco, Inc.

Bill Bernardo

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