Overview: This position establishes university billing policies and procedures. Responsibilities include researching and keeping abreast of higher education billing and collection best practices, presenting U-Bill information to students and parents in both large and small group settings, creating and distributing marketing materials for students and parents, coordinating the customer service needs for the Office of Business Operations (OBO), overseeing the overall collection efforts for the student U-Bill, and auditing U-Bill transactions to ensure accuracy.

Key Responsibilities:

Oversees the University Bill including posting/auditing transactions, monitoring past due accounts, and coordinating collection efforts.

Facilitates small and large group training (orientation) for the University Bill.

Coordinates customer services needs for the Office of Business Operations

Ensures compliance with federal, state, and university regulations related to collection of student debt.

Qualifications: Bachelor’s degree in communications or a business-related field plus at least one year of customer service experience required. Accounts receivable experience preferred. Student experience will be considered.

Application Instructions: All application materials received by February 13, 2026, will be given full consideration. To apply for this position, please click on “Apply” and complete the Employment Application. The following materials must be attached when applying:
1) Resume
2) Cover Letter

You will be presented with the opportunity to attach multiple documents when completing the application. Before submitting your online job application, ensure that ALL required materials listed above have been uploaded. Once your job application has been submitted, you cannot make changes. If you have questions regarding this application process, please email careers-support@uni.edu or call 319-273-2422.

UNI is an Equal Opportunity/Affirmative Action employer. The University encourages applications from persons of color, women, individuals living with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, ethnicity, genetic information, marital status, national origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, veteran or military status, or on any other basis protected by federal and/or state law.

The University offers an excellent benefits package including a vacation plan, employer sponsored retirement plans, health and dental insurance, and life and disability insurance. Benefits package details can be viewed at https://careers.uni.edu/benefits. Application materials received by 02/13/2026 will be given first consideration. For more information or to apply, visit https://careers.uni.edu/. Criminal and other relevant background checks required. UNI is a tobacco free campus.