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Waterloo Fiber

Waterloo Fiber

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INTERNET SERVICESCATALYST TIER

About Us

Waterloo Fiber is making sure everyone will have the opportunity to access fast, reliable internet at their homes and businesses. While the Board of Trustees had studied broadband and fiber-optic services for many years, in 2020/2021 given the increased need for internet service during the COVID-19 shutdown and the need for broadband improvements, the City of Waterloo and the Waterloo MCU decided to move forward with a city-wide buildout. This buildout is supported by federal and state funding, as well as local funding passed by the voters again in 2022 when they approved a GO BOND referendum supporting the project’s deployment. The city is also deploying a fiber-optic backbone to connect every city site, facility and important public space, as well as supporting numerous third-party community partners, such as Waterloo Water Works, Mid-American and Waterloo Schools.

We are bringing fast and reliable internet that is 100% local and 100% Waterloo to give the city the options they deserve and have wanted for a long time. When you call customer service or need a tech to come out, you'll be dealing with your neighbors because we live here AND work here too. This also means we want what you want, so you can count on us to work for you.

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Jobs

Accounting Manager
Category: Government
Waterloo is going through major changes to become a sustainable and smart City. This position serves as part of the operations team for the Waterloo Municipal Communications Utility, DBA, Waterloo Fiber, an Internet Service Provider (ISP), and reports to the General Manager of Telecommunications. The Accounting Manager will be an integral part of our finance department, responsible for overseeing ...read more
Contact: Eric Lage
Product Services Manager
Category: Government
Waterloo is going through major changes to become a sustainable and smart City. This position serves as the product and services operations and sales lead for the Waterloo Municipal Communications Utility, DBA, Waterloo Fiber, an Internet Service Provider (ISP), and reports to the General Manager of Telecommunications. The Products & Services Manager will assist in achieving Waterloo Fiber’s ...read more
Contact: Eric Lage
Network/NOC Technician
Category: Government
This position serves as part of the operations team for the Waterloo Municipal Communications Utility, DBA, Waterloo Fiber, an Internet Service Provider (ISP), and reports to the Technical/NOC Support Manager. The Network/NOC Technician will operate the communications plant and equipment necessary to provide reliable broadband services to residential and business customers. Employees with Waterloo ...read more
Contact: Eric Lage
Direct Sales Internship - PT
Category: Government
Position Summary: This position serves as part of the operations team for the Waterloo Municipal Communications Utility, DBA, Waterloo Fiber, an Internet Service Provider (ISP), and reports to the Customer Support Manager. The Direct Sales Intern acts as a first point contact for residential clients wishing to sign up for services through Waterloo Fiber. The direct sales intern is responsible ...read more
Contact: Erica Christiansen
Phone:(319) 291-0175

Rep/Contact Info

Eric Lage
General Manager of Telecommunications
  • Phone: (319) 291-0175
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Erin Langenberg
Strategic Communications Manager
  • Phone: (319) 291-0175