Operations Coordinator

Posted: 10/08/2023

Position: Operations Coordinator Status: Full-time, Non-Exempt Reports to: Operations Manager Qualifications: The ideal Operations Coordinator for the Northeast Iowa Food Bank understands and is passionate about the organization’s mission to provide nutritious food and grocery products to nonprofit organizations and individuals in Northeast Iowa. This individual will be a vital component of the Food Bank in the fight against hunger by providing over 9.4 million meals annually to the over 34,000 food insecure people in Northeast Iowa. This team member must demonstrate outstanding ability to safely transport products that are to be picked up and delivered to agencies and programs within our 16-county service area. A passion for social justice and compassion for others are keys to being a staff member at the Northeast Iowa Food Bank. The Northeast Iowa Food Bank strives to work as a unified team to close the meal gap in northeast Iowa, to this end the Operations Coordinator will need to be capable of working as a team, as well as being a self-starter. In addition, maintaining a positive outlook will play a large role in being a motivator and encourager for the community, clients, and staff members alike. About the Job: The responsibilities of the Operations Coordinator include, but are not limited to, the following: • Execute deliveries to local agencies and partners, ensuring food safety standards are met and providing outstanding customer service. Maintain proper record keeping and reporting of all required items. • Perform retail pick-up route with refrigerated truck, collecting donations from partner retailers for the Food Bank. Maintain food safety standards, accurately track donation sources and maintain professional relationships with donors. • Deliver and unload product at mobile pantry sites. Maintain professional relationships with volunteers and coordinators. • Complete other pick-up and delivery routes as assigned. • Maintain fuel levels and basic cleanliness of all vehicles. Report all mechanical issues to the Facilities Manager immediately. • Maintain proper record keeping and reporting of all required documentation. • Load, operate and unload all types of transportation equipment (semi, straight trucks, vans, etc.). • Safe handling of all warehouse equipment including but not limited to pallet jacks, dollies, and forklifts. • Assist with warehouse operations including accurate and efficient order fulfillment, accurate inventory counts and routine cleaning. • Ability to navigate and learn numerous technology channels (email, inventory system, scanners, tablets, etc.) • Adhere to all policies and procedures set forth by the Northeast Iowa Food Bank in accordance with AIB and Feeding America standards, in addition to local, state and federal regulations. • Greet, train and supervise volunteers as well as share the mission of the NEIFB; provide general guidance of project; assure proper training of volunteers to include specific jobs and safety concerns. Communicate frequently with volunteers to ensure they are satisfied and appropriately placed. • In instances of a federal, state or locally declared emergency, NEIFB is typically considered an essential service and emergency responder; all its employees may be called in to perform regular or emergent duties. • Other duties as assigned to meet food bank needs. Ticket/Specifications: Required: • High School Diploma or equivalent • Valid Iowa Driver’s License (minimum of a Class C Operator’s License) • Experience with driving a box truck and/or straight truck • Ability to operate Pallet Jacks, Forklifts and another warehouse equipment • Forklift Certification required within 90 days of employment • Ability to follow all food safety policies required by NEIFB • Ability to be ServSafe Handler Certified • Ability to perform basic mathematical functions • Ability to read and understand pick sheets and invoices • Ability to lift and carry objects weighing up to 50 pounds • Ability to work independently and with staff to achieve objectives • Ability to stand, sit or walk for long periods of time • Ability to work in varied temperatures • Ability to work evenings and weekends Preferred: • Class A or B CDL license or Class D Chauffer’s license • ServSafe Certification • Forklift Certification Why work for the Northeast Iowa Food Bank? • The NEIFB culture is mission driven, fun, and collaborative. • The NEIFB is progressive and innovative in the non-profit field. • The NEIFB provides opportunity for training and growth across many levels. • The NEIFB is highly respected and supported by the community. • The NEIFB displays strong leadership with short, mid, and long term goals. • Management values the ideas and opinions of all team members. • “An engaging and diverse mix of experiences, ages, and talents within the employee base.” – NEIFB employee • “A very friendly work atmosphere.” – NEIFB employee Northeast Iowa Food Bank hereby affirms it is an equal opportunity employer, offering employment without regard to race, color, religion, sex, sexual orientation, national origin, gender expression or identity, pregnancy, leave status, genetic information or age and provides Equal Employment Opportunity to handicapped individuals, disabled veterans and veterans of the Vietnam era. Further, the Northeast Iowa Food Bank is an equal opportunity provider.

Type of Employment: Full-Time