Box Office and Administration Manager
Primary Focus Focusing on Box Office Operations and Serving as the Accounting Point Person for the Waterloo Bucks; Season Ticket Fulfillment; Group Outing Sales; Guerilla Marketing; In-Game Operations; Communication with Cedar Rapids Ball Club’s Accounting Department (Delivery of High Level of Customer Service) Job Responsibilities: • Office Operations o Assisting front office with sponsorship fulfillment. o Assisting with guerilla marketing efforts around the community. • Box Office Management o Printing group tickets, running box office, counting money bags, assisting with game deposits, and determining game attendance. o Overseeing two Ticket Interns and one Administration Intern. o Run daily square reports. o Identify group outing or invoice payments and record information in Group Outing spreadsheets and on deposit recap.Print off online ticket sales reports on a daily basis to determine the previous day’s on-line sales and create a deposit recap. o Interacting with group leaders on Bucks game days. o Resolving ticket issues for patrons. • Sales o Making daily sales calls for groups in the stands and all-inclusive areas. ? Includes cold calls, schools, and communities. • Stadium Events o Assist with operating stadium as site-manager for non-Bucks events. o Overseeing ushers on Bucks game days. • Payroll o Ensure new hire payroll packets are fully and accurately completed. o Set-up hourly staff in Silverware. o Run daily staff payroll reports and input information into the hourly spreadsheet. o Maintain employee contact information and forward all original employment paperwork to Cedar Rapids. o Collect other payroll information from the Waterloo staff (games worked, hours not inputted into Silverware, etc.) and forward to Cedar Rapids payroll.Ticket / Sales Reports o Maintain Group Outing and Season Tickets spreadsheets. o Send group outing invoice information to Cedar Rapids for billing at least twice a week. o Provide upcoming group outing information to Dan to include in home stand preview sheet. o Count Box Office Money Bags. ? Create the deposit recap. o Calculate the nightly attendance and send out game recap e-mail. o Count 50/50 Raffle bags and determine the winner payout. o Count the Kid Games money bag.Create deposit ticket, reset money bags, and calculate change order needs. • Concessions Banker o Count money bags and run Square reports at the end of the game. o Complete Bankers spreadsheet, create deposit slip and calculate change order. • Other Duties as Assigned • Misc.: o Maintain Normal Business Hours. ? 9-5 M-F. ? During season: game day 9 am through game. ? Non-game day during season 9-5. ? Expect to work weekends and all special events. o Manual labor expected for season and game preparation and to assist as needed. o Answer office phones. o Ensure all A/P invoices are approved & sent to Cedar Rapids. o Assist with taking Concessions & Souvenir Inventories.
Type of Employment: Full-Time,Seasonal