Direct Support - Virtual Connection Specialist

Posted: 09/15/2023

This is working at EPI – connecting people, creating opportunities, and nurturing growth.

Exceptional Persons, Inc. (EPI) is a SEVEN-TIME recipient of the Employer of Choice designation. Employees nominate organizations in the Cedar Valley for this honor.


Join us! We have a new and exciting position for a Direct Support Professional (DSP) - Virtual Connection Specialist.  The Virtual Connection Specialist will support the needs of direct support staff and persons served and assist onsite staff through remote supports such as video, sensors, two-way communication and other technology.


Working for EPI has its benefits. Many benefits.
Full benefits are offered for full-time positions (30+ hours/week)

  • Advance your career through our career advancement program. As you complete each certification, you'll advance to a new position with a $1.00 per hour increase in pay.
  • Health, dental, vision, and life insurance plans (even pet insurance!)
  • Three- and four-day workweeks (lots of work/life balance). 
  • Generous paid time off 
  • 401(k)* employer match up to 6% (also available to part-time employees) and flex spending plan
  • Free telemedicine and virtual counseling
  • Paid training
  • Immediate employee discounts (vehicle repair, gym memberships, and more!)


As a DSP - Virtual Connection Specialist, you will experience personal GROWTH opportunities through career advancement and CONNECT to a community that leads a greater PURPOSE in mentoring individuals with Intellectual and Mental Disabilities in supporting their personal success.


This is what you'll get to do. Real career. Real purpose.

  • Build life-long relationships with people.
  • Help people live a more independent lifestyle by assuring the safety and supervision of persons served living in settings with remote supports.
  • Connect people to the support they need by remotely answering questions, providing coaching, dispatching onsite or region-based support. 
  • Support persons in their health and safely.
  • Continuously learn and grow.


Here's what we're looking for. What are you waiting for? Apply today!

  • Dependability:  Self-directed and driven to provide responsive support and assistance.  Attends work as scheduled.
  • Integrity: Doing what's right. Trustworthy. Maintain standards of confidentiality (HIPAA) and ethical practice.
  • Strong Communicator:  Ability to communicate effectively through verbal, written and video mediums building respectful, collaborative relationships.
  • Technologically Savvy. Strong computer and troubleshooting skills; eager to quickly learn and adapt to changes with technology.
  • Committed to inclusion.
  • Passion for serving others.  



  • 18 years old or older
  • High school diploma or a GED
  • Two (2) years’ experience working with people with intellectual/developmental disabilities, brain injury, mental illness or similar experience
  • Previous experience providing remote support, preferred
  • This position requires a valid driver's license, auto insurance, a good driving record, a reliable vehicle and the ability to pass an extensive background check, including checks of the Dependent Adult and Child Abuse registries, the Sex Offender registry, and a criminal history check.



  • As this new program is established, the schedule will be Sunday-Tuesday/Wednesday OR Wednesday/Thursday-Saturday 9:00 AM to 9:00 PM, Once the program is established the hours will change to 7:00 AM to 7:00 PM. 
  • Pay Rate: $17.00 - $19.00 Rate of pay depends upon experience.


Post job offer drug screen required. 

EPI is an equal opportunity employer.

Real Career!  Real Purpose!


*Must be 21 and older to participate in 401(k) program.

Type of Employment: Full-Time

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