Direct Sales Internship - PT

Posted: 03/05/2024

Position Summary:
This position serves as part of the operations team for the Waterloo Municipal Communications Utility, DBA, Waterloo Fiber, an Internet Service Provider (ISP), and reports to the Customer Support Manager.

The Direct Sales Intern acts as a first point contact for residential clients wishing to sign up for services through Waterloo Fiber. The direct sales intern is responsible for maintaining up-to-date knowledge of all products, procedures, and special customer incentives and/or programs.
Employees with Waterloo Fiber are required to work within the framework of governing federal, state, and local laws and policies. The position exercises latitude and independence in the performance of assigned projects and tasks.


  • Promote and comply with Waterloo Fiber’s values - honesty, integrity, and a strong work ethic.
  • Promote Waterloo Fiber products and services over the telephone, to walk-in customers, through door-to-door campaigns, and various other marketing campaigns.
  • Responsible for achieving KPIs as defined by the Customer Support Manager.
  • Responsible for performing other tasks as required to assist the company in carrying out its customer service mission, goals, and objectives, as circumstances may dictate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills, and


  • Demonstrates strong interpersonal skills – Focuses on positive communication
  • Ability to quickly learn new software platforms
  • Demonstrates attention to detail
  • Demonstrates strong problem-solving attributes
  • Gathers and analyses information skillfully
  • Demonstrates strong oral communication skills and proper telephone etiquette
  • Demonstrates strong written communication skills
  • Maintains confidentiality


  • High School Diploma or GED required.
  • Currently enrolled in a secondary education institution


  • Must have and maintain a valid Iowa Driver’s license and meet Waterloo Fiber’s insurability requirements.

Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Required to regularly stand/walk for extended periods
  • Speak, hear normal conversation, and telephone ring tones
  • Operate a tablet, computer, and other office equipment
  • Reach with hands/arms frequently at or below chest height and occasionally overhead
  • Must have adequate close vision for reading and computer work
  • Operate a motor vehicle

This position is not benefit eligible.

Other Duties:
The above job description is intended to describe the general nature and level of the work being performed by employees assigned to this job title. This is not an exhaustive or comprehensive list of all duties, tasks, and responsibilities. Employees will be expected to perform duties that do not appear on the job description. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

EEO Statement
Waterloo Fiber is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training.Please send a resume and cover letter to careers@waterloofiber.comA.A./E.E.O.Minority, female & disabled individuals are encouraged to apply.

Type of Employment: Part-Time

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