Reports To:    Business Services Supervisor - Student Accounts

Job Summary
Do you enjoy interacting with people by answering questions and problem solving? If you enjoy working in the accounting field, multi-tasking, and have excellent attention to detail, Hawkeye Community College Business Office has a great opportunity for you to work in a rewarding student-centered institution.
At Hawkeye Community College, the Business Office is team-oriented working in partnership with multiple departments across campus. They are passionate about serving Hawkeye’s students, faculty and staff on a daily basis.
As the Business Services Specialist – Student Accounts, you will be responsible for providing customer service for students. This includes receiving payments, resolving student/customer issues, answering questions regarding student accounts, and helping other employees with student-related or office duties as they arise.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve. 
Essential Job Functions 
Important responsibilities and duties may include, but are not limited to, the following:
  • Collects payments from students/non-students.
  • Assists with the preparation and maintenance of student payment plans.
  • Sets up new vendors in College’s ERP system and requests W-9s from vendors.
  • Reviews outside scholarships to ensure student qualification and the scholarship is applied to the correct term.
  • Requests information and prepares Financial Policy Waivers for committee meetings.
  • Creates and sends reminders for overdue miscellaneous and sponsorship invoices.
  • Prepares and delivers student invoices. Creates miscellaneous student and customer invoices.
  • Sets up and maintains ACH forms for payments from students.
  • Resolves student issues and answers questions regarding their account.
  • Provides registration statements, ensures power technology invoices are paid, and balances scholarship reports.
  • Enters journal entries and manages the paper copies. Takes in payments for testing and other miscellaneous, non-student related payments. Counts/keeps track of the cash in the vault.
  • Administers the short-term loan process.
  • Tracks invoices and purchase orders for student tools.
  • Provides MORE orientation speeches and/or provides a video for the Business Office portion.
  • Assists with receptionist/switchboard operator duties as needed.
  • Participates in campus committees as assigned.
  • Performs other duties as assigned.
  • Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
  • Associate's degree in a related field and two (2) years of experience in an office setting or an equivalent combination of education and experience to total four (4) years.
  • Knowledge of financial rules and procedures.
  • Knowledge of general office procedures.
  • Demonstrated ability related to organization, time management, and verbal communication skills.
  • Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
  • Ability to demonstrate strong interpersonal communication.
  • Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
  • Demonstrated ability to execute organization and department policies and procedures.
  • Demonstrated ability to handle confidential/sensitive information with discretion.
Preferred Qualifications
  • Experience working in higher education.
  • Experience with Microsoft Excel including formulas.
Working Conditions
Anticipated schedule is Monday – Friday 8:00 am – 4:30 pm.
Work is performed in an office setting using technology. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty, staff and public in person, by telephone and computers.
Employment Status
Full-time, non-exempt position with comprehensive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
  • Complete an online application at
    • Submit/upload a cover letter addressing the following:
      • Please describe your customer service experience and problem-solving skills.
      • Please share your experience working with Google Suite, Excel, and Word.
      • Please describe your experience working with money and balancing.
    • Submit/upload a resume.
    • Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
  • Submit an online application and all required materials by Monday, June 5, 2023. 
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email, or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email:
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.

Type of Employment: Full-Time

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