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Wellness Center Member Account Manager

Posted: 04/18/2021

Function of Position:
Responsible to the Director of the Sports and Wellness Center for membership sales, facility software, child care center oversight, web page maintenance and program registration.

Principal Duties and Responsibilities:
1)Serve as main contact for the Sports and Wellness Center members and guests. Address inquiries via phone and e-mail; provide support to members/guests for community recreation registration, coordinate times for participants, and process refunds and changes. (25%)
2)Perform membership sales and program registration; process monthly billing for The W membership dues/credit card maintenance/monthly maintenance for past due accounts. (25%)
3)Provide oversight to Welcome Desk staff, train student and part-time staff in point of sales operations at the Welcome Desk and membership registration. (15%)
4)Manage Child Care Area: hire, train, supervise, establish hours of operation and evaluate personnel; maintain inventory and make recommendations for purchases for the area. Maintain a policies and procedures manual for the area. (15%)
5)Assist director with marketing and member communication efforts including web page maintenance and weekly updates. (5%)
6)Provide CSI software maintenance including changes and adjustments as necessary. Coordinate with IT staff for maintaining overall software function. (5%)
7)Coordinate payment and rosters for WHC members’ fitness classes; compile report for reduced community recreation programming and reduced memberships. (5%)
8)Provide general office support for all full-time employees of the W. (2%)
9)Maintain faculty and staff information files. (1%)
10)Maintain office supply inventory. (1%)
11)Other related duties as assigned. (1%)

Supervision:
General objectives are set up for the employee by the supervisor. Employee proceeds independently working toward established objectives, requiring the use of a wide range of procedures. Employee prioritizes own work and resolves unusual cases in consultation with supervisor.

Minimum Qualifications:
Bachelor’s Degree required. Requires two years related experience, excellent customer service and outstanding organizational skills.

Application Procedure:
Send letter of interest, including a statement regarding qualities you offer within the context of the Wartburg College mission, résumé, and contact information for three references electronically to: hr@wartburg.edu. See www.wartburg.edu for further information about the college. Screening begins immediately and continues until position is filled

Type of Employment: Full-Time