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Guest Service Center

Posted: 07/20/2022

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.

1. Ensure at all times operating principles are being adhered to:

a. Clean – Keep all areas clean and pristine.

b. Safe – Follow all safety policies and procedures.

c. Friendly - Use customer courtesy skills to provide superior guest service.

d. Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards.

e. Fantastic Value – Effectively manage and ensure an optimum value proposition for our patrons.

2. Display “Family Style Service” to deliver the best experience to our guests:

a. Give a Family Style Service Signature Welcome and Parting interaction– We treat strangers like friends and friends like family.

b. Assist in creating a Strong Team – Strong Teams are those that work together toward a common goal.

c. Display a Positive Attitude– Team Members and Guests expect you to be hospitable; display a genuine desire to reach a positive outcome in every situation.

3. Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult situations in all types of business conditions. Work effectively and courteously with fellow employees.

4. Responsible for cashing customers’ tickets, chips, giving correct change, and other cash related transactions. Responsible for helping other departments with cash transactions, such as but not limited to, slot jackpots, table fills/credits and other departments needing cash for their guests.

5. Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift.

6. Keeping cash drawer balanced. Ensure that all casino funds are secured when not in use.

7. Verifying and documenting personal identification information for check and cash advance transactions.

8. Be in compliance with all company standard operating procedures, gaming regulations, federal regulations (Title 31 compliance).

9. Responsible for superior customer relations. Ensure safety and security of employees and customers.

10. Issues player cards for new and existing accounts while explaining benefits and other related perks associated with the players club.

11. Provide information to casino related events and promotions. Redeem offers and provide promotional materials for guests’. Work as needed for special events and promotions. Greet our customers arriving from bus groups.

12. Completes all company-required training within designated time frames.

13. Performs other duties as assigned.

PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT

The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demands:
While performing the duties of this job, the employee is required to stand most of their shift. The employee must be able to speak and listen with guests effectively. The employee must be able to bend/lift up to 30 pounds. The employee must also be able to operation a computer and 10-key calculator.

Mental Demands: 
Ability to communicate effectively with guests and employees at all levels. While performing the duties of this job must be able to work with computers and computer systems used for the position. The employee must be able to work in a fast paced customer service environment and be able to multi-task.

Work Environment:
 While performing the duties of this job, the employee is exposed to variable temperatures, smoke and bright flashing lights. The employee may be required to perform duties outside in all seasons. The noise level in the work environment can be very loud.

MINIMUM QUALIFICATIONS

Education: A high school diploma, GED is preferred.
Training/Experience: Previous cashier or banking experience is preferred. Previous customer service experience is a plus.
Other:

? Must be able to obtain and maintain Valid Gaming license.

? Must be able to receive and maintain all required certification.

? Must complete all required company training.

Type of Employment: Part-Time,Full-Time