Government Collection Specialist
Come work for a 2021 Cedar Valley Employer of Choice, a Training Magazine Top 100, and Top 20 Companies at InHerSight! CBE Companies is looking to fill Government Collection Specialist positions located in our Cedar Falls, IA office, where we are proud to be a 2020 Employer of Choice. Salary is up to $19.00 an hour, plus an average commission check of $750 to $1000 a month. These government positions don't open up often, so apply NOW because they will fill up fast! PURPOSE OF THE POSITION As a Government Collection Specialist you will be responsible for locating and establishing contact with consumers, obtaining confidential financial information, and analyzing the best resolution for each consumer. To succeed you must thrive in a fast-paced, multi-faceted, customer service and deadline-oriented environment. We pride ourselves on a corporate culture with a strong track record of success, and we're looking for people who value opportunity, challenge, innovation, results, and fun! DUTIES AND RESPONSIBILITIES Accurately assess accounts to ensure appropriate actions are taken Effectively work accounts calling all available numbers Work to reach a resolution on accounts placed with our office Promote and suggest urgent resolution of account(s) with consumer or authorized representative Attempt to secure payments for current month (excluding states that prohibit) Maintain and track accounts that have committed to a resolution Follow up with consumers have indicated an interest in resolution Adhere to call flow expectations of department Work to exceed minimum expectations of production and work efforts set by management Work and maintain individual worklists (Queues), including but not limited to: Setting Reminders, Holds and Waits Monitoring and working payers Sending accounts to proper worklist (Queue) Make all necessary updates in the collection system, including but not limited to: Accurately documenting accounts Updated addresses, contact numbers, emails (Marking verified where necessary) Updating account statuses, strategies, and queue locations Sending accounts to proper worklist (Queue) Removing wrong numbers and other contact information known to not be valid for consumer Updating and documenting restrictions on account Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time. Maintain an up to date working knowledge of state and federal laws pertaining to debt collection Maintain an up to date working knowledge of company and departmental policies The Company reserves the right to change or assign other duties to this position as appropriate. Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities. Must be able to remain in a stationary seated position up to 85% of the work shift. Must be able to occasionally move about inside the office to access office machinery, file cabinets or attend meetings. Must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, scanner, fax machine. Must be able to communicate with consumers and maintain compliance with all federal, state and local laws, rules and regulations. Must be able to communicate with consumers and maintain compliance with corporate objectives and standard operating procedures. Must be able to exchange accurate information with co-workers, consumers and/or clients or vendors who have work related inquiries. EDUCATION & EXPERIENCE PREFERENCES High school diploma or GED. Proven track record of success achieving individual and team assigned goals. Excellent customer service skills. Strong work ethic demonstrated through attendance and dependability. Self-starter with great attention to detail. Powerful communication, persuasion, and negotiation skills. Ability to do multiple tasks simultaneously and continually meet objectives. A competitive spirit, an unrelenting drive to be the best. Ability to learn new information and integrate processes. Must have the ability to obtain security clearance necessary to work as a IRS or Treasury Collection Specialist. CBE is a federal contractor and therefore required to comply with the Executive Order requiring COVID-19 vaccinations for federal contractors. Exemptions to the policy may be allowed based on medical and/or religious grounds. ADDITIONAL INFORMATION Training: CBE provides up to 7 weeks of paid training, no call center or collections experience necessary. Hours for this position: M-F 3 shifts a week 8a-430p - 1 shift a week 930a-6p - 1 shift a week is 1230p-9p. Compensation: Up to $19.00 per hour plus commissions. Location: Cedar Falls office. If you have questions about this position, please call HR at 319-833-1099. CBE Companies is an Equal Opportunity/Affirmative Action Employer. CBE Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender (including gender identity and transgender status), genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws. Background checks and drug testing required.
Type of Employment: Full-Time
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