Combination Technician

Posted: 08/05/2022

As a Heartland Technology Combination Tech, I am providing excellent organizational and communication skills to perform professional installations, repairs, and troubleshoot telephone and internet/smart home services.

Responsibilities & Duties

  • Provides exceptional customer service to all customers and answer customer inquiries in an informative and polite manner
  • Receives service orders and operates necessary equipment used in installing, upgrading, or changing a customer's service or equipment
  • Install, makes changes, or troubleshoot for residential and business customers’ voice or internet services per service order
  • Performs all installation techniques necessary to ensure neatness, and concealment where possible of wires leading to voice and internet equipment
  • Responsible for the accurate locating of existing facilities
  • Individual would be required to be on call nights, weekends, and holidays on a rotation basis with other employees
Required Skills
  • Excellent communication, organization, and problem-solving skills
  • Ability to work independently or as part of a team
  • Ability to troubleshoot and resolve basic technical issues
  • Computer and consumer electronic experience is critical
  • Performs various physical duties as assigned  
  • Class A CDL or ability to obtain said license
Recommended Skills
  • Knowledge of fiber optic splicing is recommended
  • FTTH experience is preferred
  • Experience working with fiber test equipment (OTDR, light and power meters) is recommended
  • Ability to operate equipment such as skid loader, backhoe, excavator, and more
  • Practical knowledge of networking systems or willingness to build on that knowledge is recommended

Type of Employment: Full-Time