Call Center - Customer Care Specialist

Posted: 03/11/2022

We are looking for people to join our Collections team at our Cedar Falls, IA office.

Duties & Responsibilities:

  • Work to reach a resolution on accounts placed with our office
  • Promote and suggest urgent resolution of account(s) with consumer or an authorized representative
  • Attempt to secure payments for the current month (excluding states that prohibit)
  • Maintain and track accounts that have committed to a resolution
  • Follow up with consumers have indicated an interest in the resolution
  • Adhere to call flow expectations of the department
  • Work to exceed minimum expectations of production and work efforts set by management
  • Work and maintain individual worklists
  • Make all necessary updates in the collection system, including but not limited to:
  • Maintain an up to date working knowledge of state and federal laws pertaining to debt collection
  • Maintain an up to date working knowledge of company and departmental policies
  • The Company reserves the right to change or assign other duties to this position as appropriate.

Education & Experience Requirements:

  • At least 18 years of age
  • High School Diploma or GED
  • 9+ months of work history (customer service experience preferred)
  • Bilingual Spanish/English a plus
  • Computer and typing skills required
  • Excellent attendance
  • Self-starter with great attention to detail
  • Customer service mindset
  • Strong communication, persuasion, and negotiation skills
  • Ability to handle multiple tasks simultaneously
  • Strong work ethic
  • A competitive spirit, an unrelenting drive to be the best
  • Ability to learn new information and integrate processes
  • Achieve schedule adherence and compliance expectations
  • Meet productivity and call quality standards as set by the company
  • Problem-solving skills & ability to recommend solutions

CBE Companies is an Equal Opportunity/Affirmative Action Employer. CBE Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender (including gender identity and transgender status), genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws. Background checks and drug testing required.

Type of Employment: Full-Time

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