Account Support Coordinator

Posted: 04/11/2021

Account Support Coordinator
The healthcare industry is rapidly changing.  For more than 50 years, POS Professional Office Services, Inc. has worked with thousands of medical practices around the country to improve patient communications collateral, practice marketing and patient billing and payments.  Our solutions include Print. Patient Payment Services. Digital Messaging. Online Reputation Management. Patient Surveys. Special attention is given to helping practices create branded and customized patient communications to set their practice apart from the competition. To learn more about our dynamic privately held corporation, visit
We are currently seeking candidates for an Account Support Coordinator position in our Customer Care department at our corporate office in Waterloo. 
This unique, customer service opportunity involves:

  • Serving an integral part of the customer care team to support the sales rep and customer in daily account management needs – such as ordering, pricing, billing, shipping, inventory, important communications and more.
  • Ensuring customer satisfaction and overall quality experience with POS and our products and services.
  • Nurtures account growth; and helps practices achieve efficiencies in account ordering and management
We seek candidates with the following credentials:
  • Previous customer service, sales support, account management or related experience.
  • Two Year Degree, or equivalent Post-Secondary Education with an emphasis in Business, Sales, Marketing, Organizational Communication.  (Four Year Degree Preferred)
  • Excellent speaking and listening skills.
  • Quality and accuracy oriented
  • Skilled in database management, customer relationship management systems and strong computer skills
  • Team-oriented, customer-facing and a commitment to providing excellent customer service support.
  • Approximate work hours: 9:30 a.m. to 6:00 p.m., Monday – Friday
This position offers an excellent opportunity for personal and professional growth.  This includes a competitive base salary (starting pay range $16.00 to $19.00 per hour commensurate with experience) plus incentive program, and benefit program including medical, dental, drug card, vision, life, disability, and 401(k) plan. 
Employment application available at For immediate consideration, please email/fax/send resume and cover letter with salary requirements to:
Human Resources Department
POS Professional Office Services, Inc.
P.O. Box 450

Waterloo, IA 50704

FAX:  1-319-292-2843
Post Offer Background Check and Drug Screen Required. EOE.

Type of Employment: Full-Time

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