The Secret to Stellar Customer Service — Internal Customer Service

This course will show the importance of delivering exceptional customer service to others within their organization and its affect to the quality and speed of service delivered to external customers. Participants will become self-aware of their level responsiveness, communication, teamwork and problem solving skills to help their organization succeed. Course goals include: describe how internal customer service is similar and different to external customer service; explain why it is important to deliver good internal customer service and how that impacts the service delivered to the external client; explore ways the 5 R’s/ Principles of Internal Customer Service can be integrated into one’s job; review effective communication skills; practice conflict management steps; and review and identify ways to become a better team member.