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This course provides guidelines and best practices enabling participants to work over the phone with customers, and present an image that reflects confidence, credibility, and capability. Course goals include: describe how communicating over the phone is different than face-to-face; properly greet, transfer and place a caller on hold; answer questions professionally and thoroughly; and handle upset customers.

Date and Time
Tuesday Oct 27, 2020
9:00 AM - 12:00 PM CDT
Location
Virtual training
Fees/Admission
$59 per person
Website
Contact Information
Corporate and Business Solutions
319-296-4223
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