How to Control Telephone Conversations with Customers
This course provides guidelines and best practices enabling participants to work over the phone with customers, and present an image that reflects confidence, credibility, and capability. Course goals include: describe how communicating over the phone is different than face-to-face; properly greet, transfer and place a caller on hold; answer questions professionally and thoroughly; and handle upset customers.
Date and Time
Tuesday Oct 27, 2020
9:00 AM - 12:00 PM CDT
Location
Virtual training
Fees/Admission
$59 per person
Website
Contact Information
Corporate and Business Solutions
319-296-4223
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